Terms & Conditions
Turn Around Times
Turnaround times begin ONLY when the following criteria have been met
- Your order has been entered, processed and transaction approved.
- You have uploaded your artwork for your job.
- You have viewed and approved your proof and clicked the send to press button, thus sending your job to press.
- After approval, Quality Control personnel may stop your job as having SUSPECT ART if they believe the artwork has defects (i.e. low resolution) that will cause it to print unsatisfactorily. In this event, you will receive an email message notifying you of this, and your job will be put on hold until you re-submit and re-approve new art or send the job to press as-is. While a job is on hold in this manner, the production clock is ON HOLD. RTM Enterprises, Inc. is not responsible for expediting your order if time is lost as a result of the customers failure to meet production design requirements. Note that this does NOT apply if you choose NO ART CHECK in the checkout process.
- If you choose to order a hard copy proof, it will be mailed the day after you approve your artwork. The time it takes for a customer to receive, sign, and return a color proof does NOT count in the production calendar. A job is considered ON HOLD until the signed proof is returned. Proof approval typically takes two days (one day transit to the customer, one day transit to return the proof to RTM Enterprises, Inc.). Note that if a hard copy proof is ordered, it MUST be SIGNED and RETURNED before production recommences.
All turn around times are based on business days. Monday through Friday and exclude all national and federal holidays. All jobs submitted into production before 6:00pm EST will begin production the following business day. Visit http://www.
RTM Enterprises, Inc. strives to ship every job on time; however, ship dates should be considered estimates. Production delays, weather conditions and mechanical malfunctions, etc. can sometimes cause jobs to ship late. In the event RTM Enterprises, Inc. ships a late job, the price difference between the requested and actual print schedule will be credited back towards the clients account. RTM Enterprises, Inc. is not responsible for upgrading the shipping method to accommodate a missed estimated ship date. Customers may upgrade the shipping method prior to the job actually shipping at their own expense. Cancellation of a job or entire order based on turnaround time is permitted ONLY if a Customer Service Supervisor agrees to these terms in writing as a condition during order entry. If you have a time-sensitive job, please be sure to notify customer service.
Official RTM Enterprises, Inc. non-production dates
- New Years day - Jan 1
- Memorial Day - Last Monday in May
- Independence Day - July 4th
- Labor Day - First Monday in September
- Thanksgiving - 4th Thursday & Friday in November
- Christmas - December 25th
A hard copy color proof guarantees a reasonable likeness to the final printed pieces. However, it is printed on a substrate that does not match the final paper stocks used in our printing process. The hard copy color proof is color-matched to a four color process on coated papers and does NOT simulate other stocks such as uncoated paper or plastic. While a hard copy color proof will visually show color, variation between the hard copy color proof and the final printed piece is to be expected. If a variation occurs due to these circumstances, the resulting printed job is considered an acceptable print performance.
If you submit a job and do not request a hard copy color proof, your job(s) will be printed as is. RTM Enterprises, Inc. will not be liable for color variation from the soft-proof. If a color proof is chosen by customer, it will be RTM Enterprises, Inc.’s responsibility to match that proof and the job will be printed accordingly RTM Enterprises, Inc. will make every effort to match the colors of your submitted artwork, whether your job is color critical or not. It is the customers responsibility to determine if the job is color critical.
Art Resolution Requirements
You must provide at minimum 300 dpi high resolution images suited for offset printing. RTM Enterprises, Inc. is not liable for images printing as bitmaps as a result of the customer providing low-resolution images.
Bleed and Caution Margin Requirements
You must include 1/8 symmetrical bleed for designs which have content extending to the trim line. You must exclude important content from the caution zone, defined by the inner 1/8 margin to the trim lines. RTM Enterprises, Inc. allows for a 1/16 tolerance for error with each bindery process, therefore adherence to bleed and caution margins are important to image fidelity.
Backing Up Artwork onTwo Sided Works
You must upload artwork so that the finished piece backs up correctly. For flat, folded and die-cut work, excluding bound products, all pages are backed up head to head. The head of a page is defined by the top of the rendered proof and the bottom is called the foot (helpful hint: on a RTM Enterprises, Inc. pdf proof, the head will always be designated as the RTM Enterprises, Inc. logo on top). The head of one side backs up to the head of the other page on two sided work. RTM Enterprises, Inc. recommends that you always print laser proofs and back them up head to head to make a folding dummy, which will ensure your artwork is set up properly. You may need to rotate a page after proof review and resubmit art to ensure your pages will back up properly.
Color Space Conversion
RTM Enterprises, Inc. is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. For best results, always using CMYK colorspaces when creating your artwork.
Full color jobs that contain large solid areas of black ink should have the black set up as CMYK black (60, 40, 40, 100). RTM Enterprises, Inc. will not be liable for printing a consistent, solid and rich black if artwork is not set up to this specification (rich black should not be used for text).
Customers must notify RTM Enterprises, Inc. within 1 business day of order delivery to report any defects discovered in the ordered product. 100% of the product should be returned to RTM Enterprises, Inc. at the customer's expense within 5 business days from the date of delivery. Should the claim be approved by RTM Enterprises, Inc., a reprint at no cost will be shipped to the customer using the original shipping method.
Overuns and Underruns
Over-runs or under-runs will not exceed 5%. If a job is short, RTM Enterprises, Inc. will prorate the missing quantity in the form of a credit toward future orders or at our discretion a reprint of the missing amount will be allowed for jobs missing 500 or more pieces.
RTM Enterprises, Inc. ships all jobs via UPS. Once a package has shipped, RTM Enterprises, Inc. will not be responsible for late or damaged packages. Delivery dates are not guaranteed and may include extra transit time in case of unforeseen delays. No refund on shipping charges will be made on any job once it has shipped.
If you use an address with an email filter that requires each sender to fill out a form, you may not receive our automatic notification messages. RTM Enterprises, Inc. is not responsible for automated email notifications that are redirected due to a customer's email filter settings. It is the customer's responsibility to check their "my account" page or contact a Customer Service Representative for the most current information on their order.
Transfer of Title
The customer agrees that the shipping terms for all printed Products are FOB shipping point and ownership transfers to the customer upon shipment. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. For any Product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such Product shall be deemed to have occurred either (a) at the time we transmit the Product via email or other electronic communication addressed to the customer or (b) at the time we transmit a notification to the customer that the Product is available for downloading from the Site.
Disclaimer of Warranties
The site is provided by RTM Enterprises, Inc. on an as is and on an as available basis. To the fullest extent permitted by applicable law, RTM Enterprises, Inc. makes no representations or warranties of any kind, express or implied, regarding the use or the results of this web site in terms of its correctness, accuracy, reliability, or otherwise. RTM Enterprises, Inc. shall have no liability for any interruptions in the use of this Website. RTM Enterprises, Inc. disclaims all warranties with regard to the information provided, including the implied warranties of merchantability and fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of implied warranties; therefore the above-referenced exclusion may not be applicable.
Limitation of Liability
RTM ENTERPRISES, INC. SHALL NOT be liable for any damages whatsoever, and in particular RTM Enterprises, Inc. shall not be liable for any special, indirect, consequential, or incidental damages, or damages for lost profits, loss of revenue, or loss of use, arising out of or related to this web site or the information contained in it, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if RTM Enterprises, Inc. has been advised of the possibility of such damages. SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE LIMITATIONS ARE NOT APPLICABLE.
Member agrees to indemnify and hold RTM Enterprises, Inc., its parents, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable attorneys fees and costs, made by any third party due to or arising out of Members use of the Service, the violation of this Agreement, or infringement by Member, or other user of the Service using Members computer, of any intellectual property or any other right of any person or entity.
Right to Refuse
RTM Enterprises, Inc. reserves the right to cancel or otherwise refuse to print jobs it deems are obscene or offensive, including but not limited to pornographic materials. RTM Enterprises, Inc. reserves the right to charge the customer for services rendered up to the point that the job was cancelled.
Modifications and Interruption to Service
RTM Enterprises, Inc. reserves the right to modify or discontinue the Service with or without notice to the Member. RTM Enterprises, Inc. shall not be liable to Member or any third party should RTM Enterprises, Inc. exercise its right to modify or discontinue the Service. Member acknowledges and accepts that RTM Enterprises, Inc. does not guarantee continuous, uninterrupted access to our website and operation of our website may be interfered with or adversely affected by numerous factors or circumstances outside of our control.
Disclaimer Regarding Accuracy of Vendor Information
Product specifications and other information have either been provided by the Vendors or collected from publicly available sources. While RTM Enterprises, Inc. makes every effort to ensure that the information on this website is accurate, we can make no representations or warranties as to the accuracy or reliability of any information provided on this website. RTM Enterprises, Inc. makes no warranties or representations whatsoever with regard to any product provided or offered by any Vendor, and you acknowledge that any reliance on representations and warranties provided by any Vendor shall be at your own risk.
Compliance with Laws
Member assumes all knowledge of applicable law and is responsible for compliance with any such laws. Member may not use the Service in any way that violates applicable state, federal, or international laws, regulations or other government requirements. Member further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national, or international law or regulation.
Copyright and Trademark Information
RTM Enterprises, Inc., with all rights reserved, or is the property of RTM Enterprises, Inc. and/or third parties protected by intellectual property rights. Any use of materials on the website, including reproduction for purposes other than those noted above, modification, distribution, or replication, any form of data extraction or data mining, or other commercial exploitation of any kind, without prior written permission of an authorized officer of RTM Enterprises, Inc. is strictly prohibited. Members agree that they will not use any robot, spider, or other automatic device, or manual process to monitor or copy our web pages or the content contained therein without prior written permission of an authorized offiMember assumes all knowledge of applicable law and is responsible for compliance with any such laws. Member may not use the Service in any way that violates applicable state, federal, or international laws, regulations or other government requirements. Member further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national, or international law or regulation.
Reproductions of Currency
The law sharply restricts photographs or other printed reproductions of paper currency, checks, bonds, revenue stamps and securities of the United States and foreign governments.
The Counterfeit Detection Act of 1992, Public Law 102-550, in Section 411 of Title 31 of the Code of Federal Regulations, permits color illustrations of U.S. currency provided:
We attempt to check customer artwork for these requirements, but do not guarantee and are not responsible if a reprint becomes necessary because customer supplied artwork does not meet legal requirements.
Copyright and Trademark Information links to the web sites of Vendors is not intended to imply, directly or indirectly, that those Vendors endorse or have any affiliation with RTM Enterprises, Inc..
Additional Terms and Conditions For Mailing Services
Payment of postage is required in advance for all mailings (minimum 48 hours before the job is delivered to USPS for mailing). Postage may be paid by cashiers check, money order or wire transfer. Credit cards are accepted for postage payment; however, a 4% convenience fee will be added to postage transactions only.
Mail Processing as purchased on the website includes: data processing 1 list, CASS (USPS certification process for ZIP + 4 matching software) and PAVE, inkjet addressing, sorting & delivering to USPS for mailing. Additional services are available for additional fees: inserting, tabbing, merging multiple databases, sequential numbering, NCOA and mail list services. Unless otherwise instructed, RTM Enterprises, Inc. will not remove duplicate names (de-dupe) from all lists submitted for processing where the name and address match. 100% accuracy of removal cannot be guaranteed due to data variances.
U.S. Postal Service requires that all first class presorted mailings comply with Move Update. RTM Enterprises, Inc. assumes no responsibility for failure to do so.
Estimated postage rates may increase due to the design of mail piece, final weight, size, or shape.
If you do not utilize RTM Enterprises, Inc. templates to design your mail piece, it is possible that your mailing will not pass USPS requirements for barcode readability and thus the postal rate will increase. The design must include a minimum 4 wide x 2 tall complete white/unprinted area in the bottom right corner of the mailing side/panel. This allows sufficient room to inkjet address and barcode - otherwise, your mailing will not qualify for automated postal discounts and will mail at non-automated rates thus increasing your postal costs.
RTM Enterprises, Inc. uses ASCII comma delimited, Xcel, and DBF formats for data compilation for mailing services. Although many formats can be converted to DBF, a compatible mailing service software format cost of $75 per hour may be incurred to reformat mailing lists to meet our specifications. This is also referred to as list hygiene.
RTM Enterprises, Inc. cannot be held liable for data supplied by the customer or list broker or for list errors created within the computer processing of a job due to bad data.
RTM Enterprises, Inc. agrees to maintain the strict confidentiality of all information contained in a customer's mailing list. RTM Enterprises, Inc. agrees that the customer's mailing list is and remains the exclusive property of the customer and shall be used only with customer's instructions, and not sold or given to any parties outside of RTM Enterprises, Inc.. It is the customer's or customer's list vendor's responsibility to maintain a duplicate copy of its mailing list as RTM Enterprises, Inc. assumes no responsibility or liability for replacement (or reprocessing) of such lists in the event of loss by fire, vandalism, theft or other such causes while said lists are in possession of RTM Enterprises, Inc..
For mailing lists purchased from RTM Enterprises, Inc., RTM Enterprises, Inc. offers a deliverability guarantee of 88% on Business lists and 92% on Consumer lists if mailed within 30 days of the order. Deliverability applies solely to the accuracy of the mailing addresses themselves and not to the accuracy of any other element of the mailing list, including, but not limited to, contact names and/or any other demographic criteria or element. Customer remains fully responsible for payment of any ordered list in the event that the printing and/or mailing portion of the order is cancelled by customer.
There is a possibility of up to 5% shortage of the printed pieces before they arrive to Mail Services.
RTM Enterprises, Inc. has no control over and is not liable for the delivery schedule of the USPS, nor can we accept responsibility for the actual delivery date.
Unless special arrangements have been made to hold the extra/un-mailed pieces for an additional mail drop, RTM Enterprises, Inc. will send the un-mailed pieces to the address you entered at Order/Checkout, via the shipping method you chose. Extras ship within 2 business days of the mailing date in most cases.
RTM Enterprises, Inc. will process and deliver jobs to USPS 2-3 business days after the final Ship Date of the printing portion as purchased on the website, providing postage has been paid at least 48 hours in advance. If processing falls within RTM Enterprises, Inc. observed holidays, add one (1) additional day to the Mail Processing time. Expected delivery date and processing times are not guaranteed. Your order may deliver to the USPS late due to unforeseen delays in delivery service, natural disaster, the breakdown of equipment, bad weather, etc.
Limitations of Liability for Mailing Services
Any liability for any error, mistake or failure to perform services hereunder is expressly limited to the value of the work performed.
RTM Enterprises, Inc.'s responsibility is limited to preparing/processing your mailing and completing delivery to the U.S. Postal Service. RTM Enterprises, Inc. shall not be liable for USPS performance failures or delivery delays. RTM Enterprises, Inc. accepts no responsibility for any additional services performed outside of RTM Enterprises, Inc., including but not limited to additional ink jetting, bindery or mail delivery services.
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Terms & Conditions
- Change Orders
- Turn Around Times
- Non-production Dates
- Hardcopy Proofs
- Art Resolution Requirements
- Bleed and Caution Margin Requirements
- Backing Up Artwork onTwo Sided Works
- Color Space Conversion
- Blacks/Rich Black
- Overuns and Underuns
- Email Notifications
- Transfer of Title
- Disclaimer of Warranties
- Compliance with Laws
- Limitation of Liability
- Right to Refuse
- Modifications and Interruption to Service
- Third Party Sites
- Disclaimer Regarding Accuracy
of Vendor Information
- Compliance with Laws
- Copyright and Trademark Information
- Reproductions of Currency
- Other Terms
- Additional Terms and Conditions
For Mailing Services
- Limitations of Liability for Mailing Services